Home delivery of medicines

Delivery of medicines and equipment in London

Alcura’s personalised homecare services are delivered to our patients by trained nurses. Their expertise allows you to receive prescription deliveries and nurse-supervised administration. Nurses will also administer special doses or formulations of medicines.

Delivering medical devices

We can supply and deliver specialist medical equipment and medical devices to patient homes. Our nurses will set up clinical equipment to make it easier for individuals to access and administer their own medications at home.

Providing patient training

If you need to self-medicate, our nurses can provide one-to-one training to ensure you know how to safely administer your own infusions or injections. Our nurses will also offer training to carers.

All Alcura patients are shown how to correctly store and use their medication and how to dispose of sharps and clinical waste. Alcura offers an extensive range of patient homecare services, which include:

- Home delivery of medicines

- Home infusions and administration of medicines

- High -technology care such as, intravenous drug therapy, chemotherapy, or IV feeds

- Patient training

- Provision of medical equipment

- Clinical waste collections

Home Delivery of Medicines

Alcura can provide home delivery services if these are requested by a patient’s healthcare provider.

Our trained patient services teams can take the worry out of obtaining your prescription medicines by arranging a safe and secure delivery directly to your home. All deliveries are dispensed by our pharmacy.

Dispensing of FP10 prescriptions from our Alcura pharmacy in Northampton
Our Alcura pharmacy in Northampton, which is registered by the General Pharmaceutical Council, is currently unable to dispense NHS FP10 prescriptions.

This is due to an NHS Dispensing Contract not being granted for this site.

FP10 prescriptions are those written by your GP or nurse prescriber
We apologise to our customers for this disruption to our service. While we resolve these issues, we have put in place contingency plans to ensure you get your prescription filled without delay. Either:

- We can arrange to have your prescription sent to you by mail and then you can take or send it to any pharmacy, of your choice, to get it filled.

- Alternatively, we can organise with your written consent for your prescription to be dispensed by a Boots pharmacy (16 Fairground Way, Northampton, NN3 9HU Tel: 01604 414 753) near to the Alcura dispensary in Northampton, and then have it delivered to you as normal. In this case the Boots branch dispensing your prescription will be entirely responsible for the quality and safety of the prescribed items including providing any additional support or information you may require at the time of dispensing or afterwards. Alcura will act as the transport agent.

If you wish to use this service, please:

- Ask your GP or prescribing nurse to submit your prescription to Alcura in the normal way

- We will call you on receipt of the prescription to confirm that you consent to Boots in Northampton dispensing your medicine(s), we will also send you pre-filled form for your signature so that we can obtain your written consent for our files

- Boots will dispense, and then send your medications back to Alcura at Northampton, our team will liaise directly with you and organise delivery in the usual way

If you have any concerns or questions, please contact us on 0800 980 0686.

We will continue to provide regular updates on this page.

Convenient, discreet delivery

We can also arrange for your medicines to be ready and waiting for you to collect at participating Boots pharmacy stores* near your home or your workplace, if that is more convenient. Our patient support teams will contact you discreetly by phone before each delivery to arrange your individual medication delivery or collection times. Just let us know what you prefer, and we'll take care of it.

Complete treatment packs

If you have complex prescription needs, we can also supply and deliver complete treatment packs that contain the necessary medical equipment and clinical consumables you require. For example, these items may include medical devices, wipes, sharp bins, infusion pumps, pre-packed monitored dosage systems (MDS), and fridges for cold medication storage.

*Subject to stock availability, for collection during opening hours and for certain therapy areas only.

Home Administration of Drugs

Alcura can provide infusions and injections, if and as requested by your healthcare provider.

Infusions are normally given gradually through a blood vessel (intravenously). Injections are delivered in a single go as and when needed. The route of injection will depend on the nature of the product.

Infusion and injection therapies
All products are prepared to the specific instructions of the hospital specialists who are overseeing your care. We can provide a wide range of injectable products to treat patients of all ages across a broad spectrum of conditions. These medicines include antibiotic infusions, chemotherapy products, immunoglobulins and home nutrition support (parenteral nutrition).

High-quality clinical care
If requested by your healthcare provider, we can support you with trained nurses who will visit your home to carefully set up, monitor and administer your injections and infusions. This will be done with the same high levels of clinical care you would get at a hospital. Our main concerns are your safety, convenience and comfort.

One-to-one training
If you need to administer your own injections, then our trained nurses will give you one-to-one patient training. This involves teaching you how to self-inject through the use of safe, correct, clinical techniques.

High Technology Care
Our trained and experienced nurses can care for you in your home if you need high-technology care such as intravenous drug therapy, chemotherapy, or IV feeds. Our nurses work as a team with your healthcare provider to support you with the best care possible to keep you out of the hospital.

About us

Established in 1994, Alcura – formerly known as Central Homecare – has over 20 years’ experience in the UK homecare market, providing clinical patient care directly to over 30,000 people in their own community.

Our centralised model enables us to adapt to your requirements, from the provision of a single service in a single country to the provision of multiple services on an international scale.

PATIENTS

Did you know that our name Alcura is derived from the Latin word ‘cura’ meaning care? This reflects our dedication to patient care. 

Alcura provides innovative personalised solutions that improve patient care. We work closely with your healthcare provider and the companies that make your medicines to ensure that you can get the best out of your prescribed medicines, and the best possible care at home.

Alcura pharmacy GPhC registration number is 1122546.

CQC provider ID 1-835770502

If you need any further information or have any concerns you would like to escalate independently, please visit the below website(s) for further details:

General Pharmaceutical Council (GPHC) – www.pharmacyregulation.org

Care Quality Commission (CQC) - www.cqc.org.uk

GET IN TOUCH

8:00am to 6:30pm – Monday to Friday

9:00am to 1:00pm – Saturday

Patient Services Team, please call: 0800 980 0686

HIV Patient Services Team, please call: 0800 012 1551

Or email us at patientservices@alcura-health.co.uk

Alcura UK

Caswell Road

Brackmills Industrial Estate

NN4 7PU