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We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements

Qualifications:
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus

Company
Rowan Energy Norway
Contact Person
Lucas Filip
Rating
Location
Birmingham
Country
United Kingdom
Address
3 – 4 Dakota Buildings, James Street, St Paul’s Square, Birmingham B3 1SD
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Phone number
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E-mail
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Ad Type
Job offer
Category
Domestic Staff
Subcategory
Personal Assistants
Date added
Wednesday, 29 May 2024
2 weeks 4 days ago
Views
232
Id
3242
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